Privacy Policy

Auralen - Privacy Policy

Last updated: 1 June 2026

1. Introduction

This Privacy Policy explains how Auralen collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry or interact with our services.

Auralen is the trading name used for this website and information-only service. The data controller is Eugene (Ievgenii) Misiurenko.

Auralen provides structured, information-only clarity about UK administrative systems.

We do not provide immigration, legal, financial, tax, housing or medical advice.
We do not act on behalf of clients or third parties.
We do not submit applications, make official decisions or represent individuals before authorities.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy should be read together with our Cookies Policy and Terms of Use.

2. Who This Policy Applies To

This Privacy Policy applies to personal data we may process when you:

• visit our website
• use a contact form
• request information
• enquire about a Clarity Call
• communicate with us by email or message
• interact with Auralen content or services
• use our website in any supported language

This policy applies to website visitors, prospective clients, clients and other individuals who contact Auralen.

3. Information We Collect

3.1 Information you provide voluntarily

When you contact us, submit a form or request information, you may choose to provide:

• your name
• email address
• phone number
• preferred language
• basic details about your enquiry
• information you choose to include in your message
• availability or scheduling preferences
• payment-related confirmation details where relevant

We ask only for information that is reasonably necessary to understand your enquiry, respond appropriately and provide information-only support.

3.2 Information collected automatically

When you visit our website, limited technical information may be collected automatically.

This may include:

• IP address or similar technical identifiers
• browser type and version
• device and operating system information
• pages visited
• time spent on the website
• referral or traffic source information
• general location information, such as country or city-level data
• cookie preference status
• website performance or security logs

This information is used for website security, technical performance, analytics and service improvement.

Where possible, we aim to use aggregated, anonymised or privacy-conscious analytics.

3.3 Information from communications

If you communicate with Auralen by email, form, message or other contact method, we may keep a record of that communication.

This may include:

• the content of your message
• date and time of communication
• contact details used
• follow-up notes related to the enquiry
• service-related correspondence

This helps us respond clearly, maintain continuity and keep appropriate records.

3.4 Payment and invoice information

If a paid session or service is arranged, we may process limited payment or invoice-related information.

This may include:

• name
• email address
• invoice reference
• payment status
• payment date
• service description
• billing records required for accounting purposes

We do not normally store full card details. Payment processing may be handled by a third-party provider according to its own security and privacy standards.

4. Sensitive Information

Auralen does not require you to provide special category or highly sensitive information in order to make a general enquiry.

We do not actively request:

• passport numbers
• immigration documents
• biometric information
• full financial account details
• health or medical records
• criminal records
• detailed legal case information
• full government login credentials
• passwords or security codes

If you voluntarily include sensitive information in a message, we will handle it carefully and only for the limited purpose of understanding or responding to your enquiry.

We may delete or disregard unnecessary sensitive information where it is not needed.

Please do not send passwords, one-time passcodes, full identity documents or highly sensitive documents unless there is a clear and necessary reason to do so.

5. How We Use Personal Information

We use personal information for limited and specific purposes.

These may include:

• responding to enquiries
• arranging or discussing a Clarity Call
• providing information-only clarification
• managing communication with you
• maintaining basic client or enquiry records
• sending service-related messages
• issuing invoices or payment confirmations where relevant
• maintaining website security
• preventing misuse or spam
• improving website clarity and performance
• complying with legal, tax or accounting obligations

We do not use personal data for:

• behavioural advertising
• marketing profiling
• automated decision-making
• selling user data
• immigration, legal, financial or medical decision-making
• representing you before any authority or third party

6. Lawful Bases for Processing

Under UK GDPR, we rely on different lawful bases depending on the context.

6.1 Contract or steps before a contract

We may process personal data where it is necessary to respond to your enquiry, discuss a service request, arrange a session or provide information you requested.

6.2 Legitimate interests

We may process limited personal data where necessary for legitimate interests, such as:

• responding to genuine enquiries
• maintaining website security
• preventing misuse or spam
• improving website performance
• keeping appropriate communication records
• managing service quality and continuity

We only rely on legitimate interests where we consider that your rights and interests do not override those interests.

6.3 Consent

We may rely on consent where required, such as for non-essential cookies, optional communications or specific uses where consent is appropriate.

You can withdraw consent where processing is based on consent.

6.4 Legal obligation

We may process or retain certain information where required to comply with legal, tax, accounting or regulatory obligations.

7. Information-Only Service Boundary

Auralen provides information-only clarity about UK administrative systems.

This means we may help explain:

• how a process is structured
• what a system appears to require
• how different administrative layers connect
• what information appears on official pages or records
• how to understand a system stage or document type

Auralen does not:

• provide immigration advice
• provide legal advice
• provide financial or tax advice
• provide medical advice
• act as a representative
• submit applications on behalf of clients
• make decisions for clients
• guarantee outcomes from public bodies, employers, landlords, banks or other organisations

Any personal information shared with Auralen is processed within this information-only boundary.

8. Cookies and Analytics

Our website may use cookies and similar technologies for essential functionality, security, preferences and analytics.

Where analytics or performance tools are used, we aim to configure them in a privacy-conscious way.

We do not use cookies for advertising, behavioural profiling, retargeting or selling user data.

For more details, please see our Cookies Policy.

9. Third-Party Service Providers

We may use trusted third-party providers to support website and business operations.

These may include providers involved in:

• website hosting
• website security
• content management
• form functionality
• email communication
• scheduling
• analytics
• payment processing
• accounting or invoicing
• file storage or business administration

Our website is built and hosted using Webflow and may use Webflow-related technologies necessary for website functionality.

Third-party providers may process personal data only where relevant to the service they provide.

We do not sell personal data.

We do not share personal data with third parties for their own advertising or behavioural profiling purposes.

10. International Transfers

Some third-party providers may process or store data outside the United Kingdom.

Where this happens, we aim to rely on appropriate safeguards required by applicable data protection law.

These may include:

• adequacy regulations
• standard contractual clauses
• the UK International Data Transfer Addendum
• other lawful transfer mechanisms where applicable

We aim to work with providers that apply appropriate security and data protection standards.

11. How Long We Keep Personal Data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may include:

• general enquiries: up to 3 months
• enquiries that may lead to a service: up to 6 months
• client communication records: up to 6 years where required for legal, tax or accounting reasons
• invoice and accounting records: up to 6 years
• website analytics data: typically 6 to 12 months, depending on configuration
• security logs: for a limited period necessary for security and abuse prevention

These periods may vary where a longer or shorter period is required by law, necessary for dispute resolution, or appropriate for legitimate record-keeping.

Where data is no longer needed, we aim to delete, anonymise or securely archive it.

12. How We Protect Personal Data

We apply appropriate technical and organisational measures to protect personal data.

These may include:

• secure website hosting
• encrypted connections
• access controls
• secure form handling
• firewall and anti-abuse measures
• limited internal access
• careful handling of client communications
• regular review of website and service tools
• use of trusted service providers

No online system is completely risk-free, but we take reasonable steps to protect personal data from unauthorised access, loss, misuse or disclosure.

13. Your Rights

Under UK data protection law, you may have rights in relation to your personal data.

These may include the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• restrict processing
• object to processing
• withdraw consent where processing is based on consent
• request data portability in certain circumstances
• complain to the Information Commissioner’s Office

Some rights apply only in certain circumstances.

To exercise your rights, you can contact Auralen through the contact details provided on the website.

We may need to verify your identity before responding to certain requests.

14. Complaints

If you have a concern about how your personal data is handled, you can contact Auralen first so that we can try to respond clearly and address the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

15. Children’s Data

Auralen’s website and services are not directed at children.

We do not knowingly collect personal data from children through the website.

If a child’s personal data is provided to us unexpectedly, we will handle it carefully and delete it where appropriate.

16. Links to Other Websites

Our website may contain links to external websites, including official government or public information sources.

We are not responsible for the privacy practices, content or security of external websites.

You should review the privacy policies of any external websites you visit.

17. Updates to This Policy

We may update this Privacy Policy from time to time.

Updates may reflect:

• changes to our website
• changes to our services
• changes to service providers
• legal or regulatory updates
• improvements in clarity, transparency or user control

The “Last updated” date at the top of this policy shows when it was last revised.

18. Contact

If you have questions about this Privacy Policy or how personal data is handled, you can contact Auralen through the contact details provided on our website.

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